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Technical Support


Use this page to find troubleshooting tips for website downloads and Pacific Learning technology products.
Not finding what you need? E-mail customer.service@pacificlearning.com or call (800) 279-0737 for additional technical support.

 


Website Troubleshooting

 

Sample Downloads

Having trouble downloading or viewing PDF files of sample pages?
To open or print PDF files you will need Adobe Acrobat Reader® software, version 4.0 or higher. You can download Adobe Reader® for FREE from Adobe's website.

Why do the sample pages show a watermark, “Sample"?
Pacific Learning offers samples of book interiors, lesson plans and more, so that you can see more detail about the product to help guide your purchasing decisions. The sample downloads are for the purpose of reviewing the product only.

 


Product Troubleshooting

Below you will find system requirements, user guides, software updates, and FAQs for our products. 

Big Cat Whole Group Interactive Texts CD-ROM

What are the system requirements for this software?
PC: CPU - 800Mhz minimum; RAM- 256MB minimum, recommend 512MB; Graphics RAM: 32 MB; Requires Windows Vista/XP/2003/2000
Mac: Any Mac computer capable of running Mac OS version 10.4 and above.

What equipment do I need to use this software?
The software is on a CD-ROM and runs from a desktop or laptop computer. To project it for a group or class of students, you can hook up a digital/LCD projector or a monitor of any kind to your computer. You may also use this software along with any interactive whiteboard technology.

 

Big Cat Interactive CD-ROM

What are the system requirements for this software?
PC: Pentium Processor; Windows 98 or above; Thousands of colors (16 bit); 64 MB RAM
MAC: Power PC; MAC OS9.0 or above; Thousands of colors (16 bit); 64 MB RAM

What equipment do I need to use this software?
The software is on a CD-ROM and runs from a desktop or laptop computer. To project it for a group or class of students, you can hook up a digital/LCD projector or a monitor of any kind to your computer. You may also use this software along with any interactive whiteboard technology. This CD-ROM includes printing features (to print student-created stories) so you may wish to have your computer connected to a printer.

How do I use the Big Cat Interactive CD-ROM?
Suggestions, learning objectives and more are outlined in the following User Guides. Select a level to download the PDF to print or save to your computer.

 

CSI Whole Group Interactive Texts CD-ROM

What are the system requirements for this software?
PC: CPU - 800Mhz minimum; RAM: 256MB minimum, recommend 512MB; Graphics RAM: 32 MB; Requires Windows Vista/XP/2003/2000
Mac:Any Mac computer capable of running Mac OS version 10.4 and above.

What equipment do I need to use this software?
The software is on a CD-ROM and runs from a desktop or laptop computer. To project it for a group or class of students, you can hook up a digital/LCD projector or a monitor of any kind to your computer. You may also use this software along with any interactive whiteboard technology.

How do I use the CSI Whole Group Interactive Texts CD-ROM?
The functions of the software and tips for using it in the classroom are outlined in the CSI User Document. Download a copy to print or save to your computer. Download CSI User Document

How do I run a diagnostic check?
Download this PDF for step-by-step instructions on running a diagnostic check to test for graphics compatibility.

Leveled Library CD-ROM

What are the system requirements for this software?
PC: An Intel Pentium III 500 processor running Windows 2000, XP, or Vista; 128 MB of installed RAM
MACA Power Macintosh G3 running System 10.2 or later; 128 MB of available RAM

What equipment do I need to use this software?
The software is on a CD-ROM and runs from a desktop or laptop computer. The CD-ROM includes some printing features for printing lesson plans or reproducible book activities, so you may wish to have your computer hooked up to a printer.

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